FAQ

What are cold storage products?
“An offline wallet, also known as cold storage, provides the highest level of security for savings. It involves storing a wallet in a secured place that is not connected to the network. When done properly, it can offer a very good protection against computer vulnerabilities.” – bitcoin.org
CryoBit cold storage products are designed and tested to withstand water, fire, and other natural occurrences that go above and beyond your typical paper wallet or other products.

Do CryoBit cold storage products come loaded with Bitcoins or Litecoins?
No they do not. We may offer a service in the future that helps to assist in this process.

How long is my Wallet Address, Encrypted Private Key, or Passphrase stored by CryoBit?
We store this information for up to 10 days after shipping your order. You may request to have it removed sooner by contacting us with your order number.

Can I use an unencrypted Private Key with my CryoBit cold storage product?
No, we require that your key is encrypted for your security.

Does CryoBit have a return policy for a purchased cold storage product?
Unfortunately since all products are custom made we cannot accept returns. However, if there is an error with your product please contact us.

Does CryoBit ship worldwide?
Yes, we offer low cost (free if shipping to the United States) First Class mail as well as expedited options.